Privacy protection

Hey baje Privacy Policy — your data is our responsibility.

We are fully transparent about how your personal information is collected, stored, and used on hey baje. Reading this Privacy Policy will give you a clear understanding of how we handle your data and what rights you have.

Last Updated: January 1, 2026
SSL Encrypted
Published in Bengali

By creating an account on hey baje, you agree to these Privacy Policy you have read and agreed to. Please read carefully before registering.

Our commitment

Why Your Data Is Safe with hey baje

We believe privacy is a fundamental right. That's why we apply the highest standards of technology and policy to protect every piece of your information.

Encrypted Data Storage
All your personal and financial data is stored with 256-bit AES encryption. No unauthorized party can access this information.
No Selling of Data to Third Parties
hey baje never sells your personal information to advertisers or third parties. Your data is used solely to improve hey baje's services.
Protection of KYC information
All identity verification documents submitted — including national ID cards and passports — are stored on secure servers and can only be accessed by the verification team.
Cookie Controls
hey baje uses cookies on its website solely for session management and experience enhancement. You can disable cookies at any time through your browser settings.
Your Full Control
You have the right to access, correct, or delete your data. Contact our support team and the necessary action will be taken within 7 business days.
Marketing Opt-Out
If you no longer wish to receive promotional emails or SMS, you can opt out at any time. hey baje respects your preferences and will not send unwanted communications.
1

Introduction & Applicability

Hey baje (heybaje.net) is a trusted online betting platform in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy ("Policy") applies to all users of the hey baje website and application.

This policy details what information hey baje collects, why it is collected, how it is used, and how it is kept secure. hey baje's Privacy Policy is built in accordance with international data protection standards.

By creating an account or using the hey baje platform, you are deemed to have consented to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using hey baje.

Please Note: This Privacy Policy is part of our Terms & Conditions an integral part. It is recommended that both documents be read together.

2

What Information We Collect

Hey baje collects user information through various means. The data collected falls into two categories:

Information Provided Directly (by you):

  • Full name, date of birth & gender
  • Email address & mobile number
  • Home Address & Postal Code
  • National ID number or passport number (for KYC verification)
  • Payment method details (bKash/Nagad/Rocket number or bank account)
  • Profile picture (optional)

Automatically collected information (technical data):

  • IP address and device type
  • Browser type and operating system
  • Site access time and session duration
  • Pages you visited and links you clicked
  • Betting History & Transaction Records
  • Data Collected via Cookies & Tracking Technologies

Please Note: hey baje only collects information that is genuinely necessary. Requesting unnecessary personal data goes against our policy.

3

How your information is used

Hey baje uses the information it collects for the following purposes:

Purpose of Use Applicable data types
Account Creation & Management Name, email, mobile number, and password
Identity verification (KYC) National ID, passport, date of birth
Deposit & Withdrawal Processing Payment details, transaction history
Providing customer support Name, account details, and communication history
Fraud Prevention & Security IP address, device information, transaction type
Promotional communications (subject to consent) Email, mobile number
Compliance with legal obligations All relevant information

Hey baje never uses your data for profiling or automated decision-making that could negatively affect you. Human oversight is ensured for all significant decisions.

4

Data Sharing & Disclosure Policy

Hey baje does not sell your personal data to third parties. However, data may be shared in the following limited circumstances:

  • Service Provider Partners: Limited data is shared with trusted partners for payment processing, KYC verification, and technical services — they are not permitted to use this information for their own purposes.
  • Legal Obligations: Information may be disclosed in response to court orders, regulatory directives, or lawful requests from law enforcement agencies.
  • Fraud prevention: If evidence of money laundering or serious fraud is found, the relevant authorities will be notified.
  • Business restructuring: In the event of a change of ownership or merger, data may be transferred, but the same privacy standards will remain in effect.

All data sharing is limited to the minimum necessary, and all partners are required to sign strict confidentiality agreements.

Our Commitment: hey baje never sells your data to advertising companies, data brokers, or any third party for commercial purposes.

5

Cookies & Tracking Technologies

Hey baje uses cookies and similar technologies on its website. Cookies are small text files stored in your browser. The types of cookies hey baje uses:

  • Essential Cookies: These are essential for maintaining login sessions and security and cannot be disabled.
  • Functional cookies: Remembers your preferences and settings (such as language and timezone).
  • Analytics cookies: Collects site usage statistics, but entirely anonymously.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some hey baje features.

6

Data Security Measures

Hey baje has implemented industry-leading technical and administrative measures to protect your data:

  • SSL/TLS Encryption: All communications across the website and app are transmitted through encrypted channels.
  • Database Encryption: All stored personal and financial data is kept in encrypted form.
  • Two-factor authentication (2FA): 2FA is available to add an extra layer of security to your account.
  • Access controls: Only authorized personnel may access data for specific, approved purposes.
  • Regular security audits: Regular system audits are conducted by external cybersecurity specialists.
  • Suspicious Activity Monitoring: An automated monitoring system operates 24/7.

However, no transmission over the internet can be guaranteed to be completely secure. In the event of a data breach, hey baje will notify affected members as quickly as possible and take the necessary protective measures.

7

Your rights and controls

As a hey baje member, you have the following rights regarding your data:

Right to access your data You can find out exactly what information we hold about you.
Right to rectification You can correct any inaccurate or incomplete information.
Right to Erasure Under certain conditions, you may request that your data be deleted.
Right to restrict processing You can restrict the use of your information for specific purposes.
Right to Object You can opt out of marketing communications at any time.
Data Portability You can download a copy of your data at any time.

To exercise any of these rights, contact us at support@heybaje.net. hey baje will respond to your request within 7 business days.

Exceptions: In cases involving legal obligations or fraud investigations, certain data may not be deletable or shareable.

8

How long your data is retained

Hey baje does not retain any information longer than necessary. Data retention periods are outlined below:

  • Active account information: For as long as your account remains active.
  • Transaction records: 5 years from the date of the last transaction (as required by law).
  • KYC Documents: Up to 3 years after account closure.
  • Customer Support Communications: Up to 2 years.
  • Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
  • Inactive Accounts: Data from accounts inactive for more than 12 months is archived.

Once the retention period ends, data is securely and permanently deleted or anonymized so that you can no longer be identified.

9

Minor Protection Policy

Hey baje strictly prohibits the use of the platform by anyone under the age of 18. Our measures to protect minors:

  • Age is verified at the time of registration.
  • No information from minors is knowingly collected.
  • If there is evidence that anyone under 18 has created an account, the account is immediately closed and all collected data is deleted.
  • Parents with concerns can reach out to support@heybaje.net.

For Parents: If you believe your child is using hey baje, please notify us immediately. We will take prompt action.

10

Privacy Policy Updates

Hey baje reserves the right to update this Privacy Policy as needed. When significant changes are made:

  • A notice will be posted on the website.
  • Registered members will be notified by email.
  • The "Last Updated" date at the top of the page will be changed.

Continued use of hey baje after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11

Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@heybaje.net
  • Live Chat: Available 24/7 on the hey baje platform
  • Response Time: Within 7 business days

Hey baje takes all privacy concerns seriously and is committed to resolving them promptly after thorough investigation.

Our Goal: Every time you visit hey baje, your data is completely safe — that assurance is our greatest responsibility.

Done reading the Privacy Policy? Join now!

Your data is completely secure with hey baje. Register now and start your experience on Bangladesh's most trusted betting platform.

বাংলা